FAQ

General Questions

1. What does "refurbished" mean?

Refurbished products are pre-owned or returned items that have been professionally inspected, tested, cleaned, and restored to full working condition. At Big Warehouse Refurbs, every product — from robot vacuums and microwaves to laptops and consumer electronics — undergoes rigorous testing before it's listed for sale.

2. Are refurbished products reliable?

Yes. Every product we sell is fully tested and graded before listing. We use a three-tier grading system: Excellent (like new, minimal to no visible wear), Good (fully functional with light cosmetic marks), and Open Box (new and unused, original packaging may vary). The grade is clearly shown on every product page so you know exactly what you're getting.

3. What warranty do you offer?

We offer a 12-month warranty on all refurbished products. This covers hardware malfunctions and defects, giving you genuine peace of mind after purchase. Open Box items are also covered.

4. Can I return a product if I'm not satisfied?

Yes. We offer a 14-day return policy from the date of purchase. If you're not satisfied for any reason, you can return the item for a refund or exchange, subject to our return policy terms and conditions.

5. How do you ensure product quality?

Our team inspects and tests every unit before it's listed — checking all hardware functions, cleaning the product thoroughly, and verifying battery health where applicable. Products that don't meet our standards are not listed for sale.

6. Where do your products come from?

Our stock comes from a mix of sources including manufacturer and distributor returns, corporate lease trade-ins, and retail and insurance returns. All products are sourced legitimately and go through our full testing process regardless of origin.

7. Do products come with accessories?

All essential accessories required for the product to function are included. Any accessories included are clearly listed in the product description. Some products may not include original packaging or non-essential extras such as printed manuals.

8. Are there cosmetic imperfections on refurbished items?

Excellent-grade products have minimal to no visible wear. Good-grade products may have light cosmetic marks such as minor scuffs that don't affect functionality. Every product description is transparent about condition.

9. Do you ship Australia-wide?

Yes. We ship to all states and territories across Australia. Free shipping is included on all orders — no minimum spend required.

10. How do I contact customer support?

You can reach our support team at support@bigwarehouserefurbs.com.au. We're a real Australian business with a real support team and we aim to respond to all enquiries promptly.

Robot Vacuum Questions

11. Are refurbished robot vacuums worth buying in Australia?

Yes — refurbished robot vacuums from Big Warehouse Refurbs offer significant savings (often 30–50% below new retail) while still being fully tested and covered by our 12-month warranty. We stock Dreame, Roborock, and Tapo models, all of which are available with compatible charging docks and accessories.

12. What brands of refurbished robot vacuums do you stock?

We stock certified refurbished and open-box models from Dreame, Roborock, and Tapo. These are among the top-rated robot vacuum brands in Australia, known for strong suction, mopping capability, and app connectivity.

13. Do your refurbished robot vacuums include the charging dock?

All essential components required for operation are included and clearly listed on each product page. Where a dock is not included (e.g. robot-only listings), this is clearly stated and compatible docks are often available separately.

14. Do refurbished robot vacuums work on carpet and hard floors?

Yes. All robot vacuums we sell are tested across multiple floor types. Models with adjustable suction levels work on both hard floors and carpet. Product pages specify the floor compatibility and suction power for each unit.

15. Can I get a refurbished robot vacuum that also mops?

Yes. We stock several combo vacuum-and-mop models from Dreame and Roborock that handle both vacuuming and mopping in a single pass. These are clearly labelled on our robot vacuum collection page.

Microwave Questions

16. Are refurbished microwaves safe to use?

Yes. All microwaves are fully tested before listing, including door seal integrity, magnetron function, and control panel operation. Only units that pass our safety and performance checks are listed for sale.

17. What brands of refurbished microwaves do you sell?

We primarily stock Panasonic microwaves — one of the most trusted microwave brands in Australia. Our range includes solo microwaves, flatbed models, inverter microwaves, convection ovens, and air fryer microwaves across the NN-series lineup.

18. What sizes are your refurbished microwaves?

We stock Panasonic microwaves ranging from 20 litres (compact, ideal for small kitchens) up to 34 litres (family-sized). Capacity and wattage are clearly listed on each product page to help you choose the right model.

19. Do refurbished microwaves come with a turntable?

Where a turntable is part of the original product design, it is included. Flatbed models (which do not use a turntable) are clearly identified. All essential components are listed in the product description.

20. Are your microwaves covered by warranty?

Yes. All refurbished microwaves come with our standard 12-month warranty covering hardware faults and defects, along with the 14-day return policy. Open Box microwaves are also fully covered.